Willis College
IT Support and Network Technician
Launch Your Career in IT
Online (Remote Classes)
Program Length:
27 weeks
Program Hours:
600
Credentials:
- ON Diploma
Study Options:
- Online
Start Dates
Online
October 19, 2026
January 11, 2027
March 8, 2027
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Launch Your Career in IT
The 27-week IT Support and Network Technician program gives you hands-on training in the technology that keeps modern organizations connected, secure, and running smoothly.
You’ll develop skills in IT troubleshooting, networking, systems administration, helpdesk operations, cloud technologies, and cybersecurity, giving you a well-rounded foundation for today’s fast-changing IT environment. Through practical, career-focused training, you’ll learn how to diagnose and resolve technical issues, support users, configure and maintain networks, manage systems, and help organizations keep their technology running efficiently.
You’ll also build the problem-solving, communication, and technical skills needed to work effectively in a professional IT environment. Whether you’re starting a career in technology, changing careers, or building on your existing knowledge, this program can help you turn your interest in technology into practical, job-ready skills.
Prepare for opportunities in IT support, helpdesk support, network support, systems administration, and other entry-level technology roles across a range of industries.
$31.47
Average Wage/HR$49.00
High Wage/HRNational Occupation Classification (NOC) for this program: 2281/22220, 2282/22221
Source: noc.esdc.gc.ca & www.jobbank.ca
Program Outline
Please click on the course title to see the course description.
This course introduces students to the foundational principles and practical skills required to assemble, configure, upgrade, and troubleshoot computer hardware systems. Students learn how major components operate, how to install and maintain them safely, and how to diagnose and resolve common hardware issues using industry-standard tools and methods.
This course introduces students to core networking principles, including network models, cabling, addressing, Ethernet technologies, subnetting, routing, and IPv6. Students learn how data moves across networks, how to design IP addressing schemes, and how routers, switches, and other devices operate. Practical exercises include creating subnets, configuring basic network components, and developing small network plans.
This course provides students with the practical skills required to install, configure, and administer modern operating systems. Learners work with both graphical and command-line environments, manage system resources, configure user access, perform basic automation tasks, and troubleshoot common OS issues. Students gain practical cross-platform experience on cross-platform skills in Windows and Linux, including configuration, scripting, resource management, and system optimization.
This course provides students with the skills needed to install, configure, and manage Windows Server domain environments. Learners work with Active Directory, Group Policies, file services, and domain administration tools, while also gaining experience with PowerShell automation and virtualized Windows server environments.The course emphasizes practical implementation and real-world administration techniques used in modern domain networks.
This course provides students with the fundamental skills required to operate effectively within a helpdesk environment. Learners gain hands-on experience with ticketing workflows, incident documentation, prioritization, communication, and customer interaction techniques.The course emphasizes problem-solving, service management concepts, and proven strategies for delivering consistent, high-quality support through professional helpdesk operations.
This course develops the essential communication and documentation skills required in technical and IT environments. Students learn to plan, write, and present clear technical information, prepare project documentation, and communicate effectively with different audiences. Emphasis is placed on professional writing, technical project reporting, research practices, and the use of digital tools to produce accurate, well-structured technical documentation.
This course introduces students to the foundational concepts of modern cybersecurity, including security principles, access control, network protection, operational security, and incident response. Using a structured approach aligned with entry-level industry expectations, learners develop the essential knowledge needed to understand security threats, apply defensive controls, protect systems, and support organizational resilience.
This course provides learners with the foundational skills required to administer cloud environments across modern infrastructure platforms. Students gain experience working with virtual networks, compute instances, application hosting services, data platforms, cloud storage, backup systems, and disaster recovery tools.
The Career Management course provides students with strategies for achieving employment in their chosen career fields and offers practical guidance for applying these techniques. Topics covered include effective job search methods, creating compelling cover letters and strategic resumes, interview preparation, and developing strong interviewing skills.
This capstone project requires students to design, build, configure, and troubleshoot a complete IT infrastructure environment using the skills developed throughout the IT Support & Network Technician Diploma. Students implement operating systems, networking, hardware, directory services, helpdesk workflows, and cloud components to produce a functional, documented solution that reflects real workplace tasks.
Job Market
Successful graduates of the IT Support and Network Technician program may pursue a wide variety of interesting and rewarding professions, including:
- Computer Helpdesk Representative
- Helpdesk Technician
- Technical Support Analyst
- User Support Technician
- Computer Network Technician
- Data Centre Operator
- LAN (Local Area Network) Administrator or Technician
- Network Administrator
- Network Support Technician
- System Administrator
- Information Systems Analyst
- Systems Security Analyst
Salary Information
Average Wage ($/hr) – $31.47
High Wage ($/hr) – $49.00 ($/hr)
National Occupation Classification (NOC) for this program: 2281/22220, 2282/22221
Source: www.noc.esdc.gc.ca & www.jobbank.gc.ca
Admissions Requirements
Canadian High School diploma or equivalent. Willis College’s Admissions Team uses the Wonderlic assessment tool.
For Mature Students
Applicants without a high school diploma may qualify under Mature Student Status by meeting the following criteria:
- Age: Must meet provincial minimums (18 in ON; 19 in the rest of Canada), verified via government photo ID.
- Assessment: Achieve minimum cut-off scores on the securely proctored Wonderlic test.
- Prerequisites: Satisfy all program-specific and language proficiency requirements.
For full details, see the Willis College Mature Student Admissions Policy.
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Frequently Asked Questions
No prior degree or extensive technical background is required. The program is structured for individuals seeking foundational education and certification in computer and network-related administration. Guided by experienced technology professionals, you will start with foundational IT principles before moving into hands-on server management and network problem analysis.
The program is delivered via interactive online learning, allowing you to complete your coursework remotely from anywhere in Canada. You will participate in virtual lectures, engage in live hands-on lab environments, and receive direct instruction and support from online faculty.
Graduates are equipped to step directly into entry-level technology and network administration roles. Common career outcomes include IT support technician, help desk specialist, network support technician, and junior systems administrator across corporate IT departments, managed service providers (MSPs), and government organizations.
This program is an excellent fit for:
- Tech-curious individuals ready to launch their first career in IT or cybersecurity.
- Hands-on learners who enjoy problem-solving, troubleshooting, and working with real technology.
- Career changers seeking a practical entry point into the fast-growing tech industry.
- New grads or mature students seeking job stability and growth in a high-demand, future-focused field.
- New Canadians pursuing Canadian-recognized credentials and a pathway into the Canadian workforce.
Why choose the IT Support and Network Technician program?
- Build practical, job-ready IT skills: Develop practical experience troubleshooting hardware and operating systems, configuring networks, managing systems and supporting users in realistic IT support scenarios.
- Prepare for today’s technology environments: Gain exposure to Windows and Linux, cloud infrastructure, virtualization, cybersecurity, networking and PowerShell — giving you a broader foundation for working across modern IT environments.
- Learn how professional IT support really works: Go beyond technical troubleshooting to learn helpdesk workflows, ticket management, incident prioritization, documentation and effective communication with users and technical teams.
- Become job-ready in 27 weeks: Gain a focused foundation in IT support, networking, systems, cloud and cybersecurity — all in under a year.
- Keep your skills current after graduation: Benefit from Willis College’s lifetime learning policy, which allows eligible graduates to refresh completed courses as technologies continue to evolve.
What You'll Learn
- IT Troubleshooting & Technical Support: Diagnose and resolve common hardware, operating system and technical issues using a structured troubleshooting approach.
- Networking & Network Troubleshooting: Configure and troubleshoot networks while building practical skills in IP addressing, subnetting, routing and network devices.
- Systems Administration: Manage Windows and Linux environments, including user access, Active Directory, Group Policy, PowerShell and system resources.
- Helpdesk Operations & Technical Support: Manage support tickets, prioritize incidents, document solutions and provide effective technical support to users.
- Cloud & Cybersecurity: Build foundational skills in cloud infrastructure, access control, network protection, security practices and incident response.
Why You'll Love Willis College
- Industry-Aligned Programs: Career-ready curricula designed alongside top employers to ensure your skills match current market demands.
- Instructor-Led, Applied Learning: Hands-on training taught by industry experts who bring real-world knowledge, mentorship, and practical insight into the classroom.
- Flexible Learning Pathways: Tailored study options—in-person, online, or hybrid—that fit your lifestyle and meet you where you are.
- Personalized Small-Class Support: Dedicated guidance and encouragement in smaller group settings where you are a person, not a number.
- Accessible Funding Assistance: Direct support navigating student loans, grants, scholarships, and flexible payment plans to make your education attainable.
- Lifetime Career Services: Continuous job-search support and career counseling to help you transition smoothly from the classroom to the workforce.
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What Our Graduates Are Saying
"The Admissions process was actually something that went really smoothly. The staff answered my questions exactly how I wanted. The next day, I told them I’m joining the program."
Moses Rubuye
Cybersecurity Analyst Graduate