Willis College
Medical Office Administrator w/ Ward Clerk Specialist
Learn the Skills That Keep Healthcare Running
Online (Remote Classes)
Program Length:
46 weeks
Program Hours:
990
Credentials:
- ON Diploma
Study Options:
- Online
Start Dates
Online
August 31, 2026
October 19, 2026
December 7, 2026
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Learn the Skills That Keep Healthcare Running
Train for a rewarding healthcare career with in-demand skills in medical office administration and stand out in the competitive healthcare landscape with specialized Ward Clerk skills. This program equips you with the practical knowledge to manage patient records, coordinate clinical workflows, process medical billing, and support hospital units—playing a vital role in keeping healthcare environments running smoothly.
Through hands-on, career-focused training, you’ll learn to use electronic medical records (EMR) systems, communicate effectively with patients and healthcare teams, and navigate fast-paced clinical settings with confidence and professionalism. The added ward clerk specialization prepares you to work not only in medical offices, but also in hospitals, supporting admissions, discharges, and interdepartmental coordination.
Designed for real-world application, this program helps you build the skills employers are actively looking for – accuracy, organization, and strong communication – so you can transition quickly into the workforce.
Graduate ready to pursue opportunities in clinics, hospitals, and specialized medical offices, with skills that are essential to patient care and consistently needed in a healthcare system that communities rely on every day.
Key Areas Covered in the Medical Office Administration Courses:
- Healthcare Terminology: Master the language of the healthcare industry.
- Medical Office Procedures and Software: Gain hands-on experience with essential medical office tasks.
- Health Office Billing & Transcription: Learn the intricacies of billing and transcription.
- Accounting Fundamentals: Understand basic accounting principles relevant to medical offices.
- Records Management: Develop expertise in managing medical records.
- Microsoft Office Applications: Become proficient in widely-used office software.
- First Aid & CPR, Level C Certification: Enhance your skill set with vital emergency response training.
$25.00
Average Wage/HR$32.00
High Wage/HRNational Occupation Classification (NOC) for this program: 1243/13112
Source: noc.esdc.gc.ca & www.jobbank.gc.ca updated Nov, 2025
Program Outline
Please click on the course title to see the course description.
This course will introduce students to accounting practices and their applications in the medical setting. Students will learn fundamental accounting terminology and principles, bookkeeping functions such as recording financial transactions in synoptic or cash disbursement journals, setting up and maintaining petty cash, bank reconciliations, and payroll.
This course provides education on the anatomy of the human body and its intricate systems. Students will be able to describe the functions and structures of the human body and explain how they contribute to human life.
Students will complete various exercises with an emphasis on improving basic skills in grammar, punctuation, and sentence structure, and apply these skills to writing assignments and tasks.
This course is designed to help students develop strategies that will make writing clear, concise, and efficient. Students will learn to express themselves more easily and with more confidence by applying the principles of good writing. Throughout the course, there will also be an emphasis on developing effective writing and editing techniques.
This subject has three areas of study: Presentation Skills, Facilitative Management, and Interpersonal Communications. Students will learn how to create and deliver effective oral presentations. They will also be introduced to interpersonal problem-solving skills through effective listening and responding skills.
Our Career Management program will enable students to apply the most effective strategies to achieve employment in the career of their choice. Students will learn effective job search strategies, cover letter and strategic resume writing, effective interviewing skills, and interview preparation to ensure their success in the career search process.
This course provides students with the knowledge of human disease and illness. Subjects to be covered include the common clinical disorders encountered in the health field and physician’s office. Education will be on the description, signs and symptoms, patient screening, etiology, diagnosis, treatment, prognosis, prevention, and patient teaching for each disease or illness.
The purpose of this course is for students to obtain certification verifying they have the knowledge and skills to deal with emergency situations and to prevent injuries from happening.
Digital marketing has become the primary channel for businesses large and small to communicate with prospective customers. Digital Marketing Fundamentals lays the groundwork for students to understand how online and offline marketing methods work together to deliver results. Students will learn the terms and concepts used in the industry and how they are applied in practical situations.
This 40-hour course educates on the use of Healthcare Office software to bill clients for services. Students will be introduced to Healthcare cards, Healthcare insurance and insurance forms, Healthcare benefits and billing codes. Using Medical Office simulations the aim is for students to become confident in combining scheduling and billing real-life scenarios.
In this course, students will learn administrative skills and procedures needed for competency in a medical office setting. This program will focus on daily office procedures, creating professional documents and understanding the roles of team building and professionalism.
This course will prepare students to produce medical transcriptions from recorded sessions. Students will also demonstrate proficiency in proofreading and editing transcripts.
This course provides students with knowledge of commonly used prefixes, suffixes, and healthcare terminology, including spelling and pronunciation of the terms. Students will also learn common charting symbols and abbreviations.
This course will require students to examine a variety of social, personal, and professional ethical issues. They will learn a variety of methods for resolving the issues through the use of critical thinking skills, ethical reasoning, and legal and professional codes of conduct as it relates to healthcare.
This course will provide students with an understanding of the electronic health record (EHR) commonly used within the medical office. It will provide skills and experience in scheduling appointments, ordering diagnostic tests, accessing patient information, and inter-department communication.
Students will be proficient with Microsoft Excel upon successful completion of this course. Topics include creating worksheets, charts, formulas, functions, formatting, web queries, what-if analysis, templates, and working with multiple worksheets and workbooks.
Students will be introduced to designing presentations. Topics include design templates, auto layouts, outline view, bullets, clipart, headers and footers, transitions, animation, importing text, and visuals.
This course is designed to provide students with an overview of the Windows operating system, as well as an introduction to Microsoft Outlook email and contact management.
Students will be introduced to word processing using Microsoft Word. Topics include creating, saving, printing, opening documents, using reveal codes, formatting, mail merge, file management, and tables.
This course provides students with knowledge of basic pharmacology. Students will learn the most widely used drugs and medications encountered while employed in the medical field, as well as the body systems they affect, indications and dosage, contraindications, and common side effects.
This course will teach students the mechanics of records management and the fundamentals of scheduling in order to successfully manage client flow and information in the health office. This course will also include a Medical Office Virtual Simulation to provide the application of knowledge in a realistic setting.
Website design is undergoing a radical change in how sites are built and how they are viewed. With a need to be viewable on everything from large screens to the smallest phones, newer methods to deliver and display increasingly complex sites have been created. Students will gain an understanding of these changes and how digital marketing professionals are adapting.
This course provides an essential understanding of common diagnostic and laboratory tests. Students will learn how to properly carry out general tests, comprehend diagnostic and laboratory test results, and acquire methods for patient preparation and collection techniques.
The Willis College Career Services team will work with you to arrange a suitable 4-week practicum placement with a corporation, or a public or non-profit organization that follows standard Canadian business practices. During this practicum term, you may perform tasks or job shadow, applying a combination of the skills and knowledge you’ve gained throughout your program.
Job Market
Medical Office Administrator graduates can work in a variety of settings such as chiropractic offices, dental offices, hospitals, insurance companies, long-term care facilities, medical clinics, and surgery clinics. The Medical Office Assistant with Ward Clerk Specialty courses offered in this program make you job-ready the moment you graduate. Successful graduates of this program may pursue a variety of interesting positions, including:
- Hospital Admitting Clerk Supervisor
- Hospital Admitting Clerk
- Hospital Information Clerk
- General Office Support Worker
- Medical Administrative Assistants
- Medical Receptionist
- Medical/Ward Secretary
- Medical Transcriptionist
Salary Information
Average Wage ($/hr) – $25.00
High Wage ($/hr) – $32.00
National Occupation Classification (NOC) for this program: 1243/13112
Source: noc.esdc.gc.ca & www.jobbank.gc.ca
Admissions Requirements
Academic Admission Requirements:
Canadian High School diploma or equivalent. Willis College’s Admissions Team uses the Wonderlic assessment tool.
For Mature Students
Applicants without a high school diploma may qualify under Mature Student Status by meeting the following criteria:
- Age: Must meet provincial minimums (18 in ON; 19 in the rest of Canada), verified via government photo ID.
- Assessment: Achieve minimum cut-off scores on the securely proctored Wonderlic test.
- Prerequisites: Satisfy all program-specific and language proficiency requirements.
For full details, see the Willis College Mature Student Admissions Policy.
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This program is an excellent fit for:
- Learners who need flexible, hybrid or online training options to balance education with work or family commitments.
- Those seeking a quicker alternative to traditional college or university pathways without sacrificing job readiness.
- Career starters looking for a fast-track entry into healthcare with better pay, stability, and purpose-driven work.
- Career changers working in industries such as retail, customer service or gig economy roles who want to transition into a more meaningful in-demand career.
- Professionals (upskillers) already in administrative or healthcare support roles looking to upskill and move into medical settings.
- New Canadians who need Canadian credentials and a structured pathway into the healthcare system.
Why choose the Medical Office Administrator w/ Ward Clerk Specialist program?
- Graduate with Dual Career Skills: Train in both Medical Office Administration and Ward Clerk responsibilities to expand your career opportunities across healthcare settings.
- Prepare for Clinics & Hospitals: Build the administrative and clinical support skills needed to work confidently in physician offices, hospitals, and specialty clinics.
- Develop Job-Ready Skills: Gain practical experience with electronic medical records, medical billing, scheduling, and healthcare office procedures used every day.
- Complete Your Training in Less Than a Year: Fast-track your entry into a stable healthcare career through focused, career-oriented training.
- Gain Real Workplace Experience: Reinforce your learning through a supervised practicum in a Canadian healthcare environment.
- Build a Meaningful Career in Healthcare: Play an essential role in supporting patients, healthcare professionals, and the smooth operation of Canada's healthcare system.
What You'll Learn
- Patient Coordination & Medical Office Operations: Manage appointments, patient intake, scheduling, records, and daily administrative workflows in healthcare settings.
- Electronic Medical Records & Documentation: Learn to accurately maintain patient information, process documentation, and use electronic medical record (EMR) systems.
- Medical Billing & Healthcare Administration: Develop skills in medical billing, insurance claims, healthcare documentation, and office accounting procedures.
- Hospital & Ward Clerk Operations: Coordinate admissions, discharges, physician orders, and communication across hospital departments to support efficient patient care.
- Professional Communication & Patient Service: Build the communication, professionalism, ethics, and customer service skills needed to support patients and healthcare teams.
- Career-Ready Experience: Apply your knowledge during a supervised practicum while developing the confidence and workplace skills employers value.
Why You'll Love Willis College
- Industry-Aligned Programs: Career-ready curricula designed alongside top employers to ensure your skills match current market demands.
- Instructor-Led, Applied Learning: Hands-on training taught by industry experts who bring real-world knowledge, mentorship, and practical insight into the classroom.
- Flexible Learning Pathways: Tailored study options—in-person, online, or hybrid—that fit your lifestyle and meet you where you are.
- Personalized Small-Class Support: Dedicated guidance and encouragement in smaller group settings where you are a person, not a number.
- Accessible Funding Assistance: Direct support navigating student loans, grants, scholarships, and flexible payment plans to make your education attainable.
- Lifetime Career Services: Continuous job-search support and career counseling to help you transition smoothly from the classroom to the workforce.
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What Our Graduates Are Saying
"Willis College is so flexible for students. My program allowed me to complete all my courses online. I got to choose when I wanted to attend my live lectures, which was incredibly helpful around my daily life. This program made it possible for me to pursue a career as a single mom."
Taylor McElroy
Veterinary Medical Assistant Graduate