Willis College
Help Desk & Network (Support) Technician
No Waitlist. Become a Help Desk & Network Support Technician in 35 Weeks.
Program Length:
35 weeks
Credential:
- ON Diploma
Program Hours:
760
Cost per Credit:
$
Online Learning:
Available
Start Dates
August 24, 2026
October 19, 2026
January 11, 2027
Job-Ready
May 7, 2027
July 2, 2027
July 9, 2027
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No Waitlist. Become a Help Desk & Network Support Technician in 35 Weeks.
Are you looking to enter the cybersecurity field? This is a great place to start! The Willis College Help Desk & Network (Support) Technician program is designed for individuals who seek knowledge and certification in computer and network-related administration. Students will receive communications and support training with a focus on Windows Server administration and applications.
As a graduate of this in-person or online program, you will be equipped with skills such as the knowledge to perform computer system and network problem analysis and monitoring tasks, monitor network management systems, and respond appropriately to user requests and problems.
$30.26
Average Wage/HR$47.09
High Wage/HRNational Occupation Classification (NOC) for this program: 2281
Source: noc.esdc.gc.ca & www.jobbank.ca
Program Outline
Please click on the course title to see the course description.
This course will cover the hardware and software foundations utilized within a host-based computing environment. Topics covered will include assembly, installation, configuration, upgrading and troubleshooting of PC-based hosts. Students will develop "hands-on" experience within a scenario-based lab environment in order to identify software and hardware host-based vulnerability issues and will execute industry best of practiced remediation procedures.
This course will provide students with the foundational knowledge and skills required to configure, manage, and troubleshoot today's wired and wireless network devices. This course will also provide students with an understanding of emerging technologies such as unified communications, mobile, cloud, and virtualization technologies. Within a lab environment, students will design and implement a secure and trusted network infrastructure and will gain a solid understanding of network operations and management.
This course is designed to introduce the learner to key communication techniques involved in writing professional emails and report writing. Concepts covered will include knowing your audience, knowing your subject, and what the purpose of your communication is. Learners will be instructed in the use of clear concise reader appropriate language and proofreading for grammar, spelling, tense and tone.
This course will cover the deployment and use of helpdesk IT support software that provides IT support services to end-users. Additionally, Students will be introduced to the tools needed for identifying and managing computer resources as they relate to Helpdesk activities
Our Career Management program will introduce and allow students to apply the most effective strategies to achieve employment in the career of their choice. Topics that are covered; effective job search strategies, cover letter and strategic resume writing, effective interviewing skills and interview preparation.
The course is intended for students who have good Windows operating system knowledge and experience and want to acquire the skills necessary to implement the core infrastructure services in an existing Windows Server environment. The Student is introduced to configuration tasks performed at the client’s computer, including those performed by a desktop administrator across various sizes of businesses.
This course provides to teach Windows Server Active Directory with the knowledge and skills to configure Active Directory Domain Services in a distributed environment, implement Group Policies, perform backup and restore, and monitor and troubleshoot Active Directory related issues.
This Advanced Windows Server® Services training allows students to learn how to provision and configure advanced services using Windows Server.
This course will help introduce new features and functionality in Windows SQL day-to-day management, networking infrastructure, storage, and access control. Specific technologies covered will include Dynamic Access Control (DAC), Failover Clustering, Microsoft Online Backup, Security and Hyper-V.
This course, students will learn to configure and manage a Microsoft Exchange Server messaging environment. This course will teach students guidelines, best practices, and considerations that will help them optimize their Exchange server deployment. It will also provide the knowledge and skills to plan, install, and manage the mailbox role, client access, transport, and Exchange infrastructure.
Students will have an opportunity to utilize the skills they have acquired during their studies.
Job Market
Successful graduates of the Help Desk & Network Technician course may pursue a wide variety of interesting and rewarding professions, including:
- Computer Network Technician
- Supervisor, Computer Network Technician
- Internet Web Site Technician
- Web Technician
- Data Centre Operator
- LAN (Local Area Network) Administrator
- LAN (Local Area Network) Technician
- Network Administrator
- Network Support Technician
- System Administrator
Salary Information
Average Wage ($/hr) – $30.00
High Wage ($/hr) – $51.28 ($/hr) High Wage source: www.jobbank.gc.ca
National Occupation Classification (NOC) for this program: 2281/22220
Source: www.noc.esdc.gc.ca & www.jobbank.gc.ca
Admissions Requirements
Admission Requirements:
Students in this program are required to have a Canadian High School diploma or equivalent. All applicants must pass a Wonderlic assessment administered by our Admissions team.
At this time, Willis College can only accept students who are Canadian Citizens, Permanent Residents, or Refugees. We are not able to issue the Post-Graduate Work Permit.
For Mature Students
Applicants without a high school diploma may qualify under Mature Student Status by meeting the following criteria:
- Age: Must meet provincial minimums (18 in ON; 19 in the rest of Canada), verified via government photo ID.
- Assessment: Achieve minimum cut-off scores on the securely proctored Wonderlic test.
- Prerequisites: Satisfy all program-specific and language proficiency requirements.
For full details, see the Willis College Mature Student Admissions Policy.
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This program is an excellent fit for:
- Someone who does not have any previous experience in the IT field.
- A person who is ethical, trustworthy, and committed to a career that makes a difference.
- An individual who looking to start a new career in a lucrative and in-demand field.
Why choose the Help Desk & Network (Support) Technician program?
- You will be equipped with skills such as the knowledge to perform computer system and network problem analysis and monitoring tasks, monitor network management systems, and respond appropriately to user requests and problems
- Cybersecurity professionals are in high-demand, in a variety of industries.
- Guaranteed career support for life.
Save time & money
- Finish most programs and become job-ready in less than a year!
- Get the skills you need to get hired with programs that cut the extras and give you the skills you need to get hired.
- With career support for life with Willis College, our experts will help find you employment no matter how long ago you graduated.
- You don't need three to four years of school to enter the workforce with the skills to start a great paying career!
Exceptional flexibility
- Learn online with instructor-led programs that will prepare you for the career of your dreams.
- On-Campus program availability is also an option for select programs in Ottawa.
- Start school NOW with most program intakes happening every six weeks (no need to wait!)
- No waiting lists, even in our most-popular programs. We'll get you the job training you need to start your career ASAP.
Career-relevant education
- Our programs are programs aligned with real-world, in-demand occupations. We will get you job-ready!
- Most Willis College programs include practicum experience so you can hit the job search running with a great education AND experience.
- Willis College has 160 years of skills training excellence.
- We have real relationships with employers who are waiting to hire qualified Willis College graduates!
Is financing the only thing stopping you from attending school? We can help.
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What Our Graduates Are Saying
Willis College is so flexible for students! My program allowed me to complete all my courses online. I got to choose when I wanted to attend my live lectures which was incredibly helpful around my daily life. This program made it possible for me to pursue a career as a single mom!
Taylor McElroy
Veterinary Medical Assistant